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Shipping and returns

shipping

 

All orders are shipped with DHL and delivered within 2-4 working days.

Germany
Standard for 1-8 books: 2-4 working days - € 2.20 (flat rate for shipping)

From a purchase value of 70 €, shipping is free for you.

Austria

Standard for 1-8 books: 3-5 working days - € 8.00 (flat rate for shipping)

Switzerland

Standard for 1-8 books: 3-5 working days - € 16.50 (flat rate for shipping)

All orders are usually processed within 24 hours and shipped after receipt of payment. We only ship when your payment is recorded on PayPal and our account.

Returns

In order to be able to react as best as possible, contact us by email. The return must be made within 14 days. We will transfer the amount you paid back to the specified account as soon as the goods have returned to us undamaged. Please note, however, that we do not cover the return costs.

Consequences of cancellation

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your revocation.

 

For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

 

You bear the direct costs of returning the goods.

 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

 

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of personalized goods that are unsuitable for return due to the changes ordered by the customer.

 

End of revocation.